Imagine you are a call center operator at an electric utility company. A call comes in reporting a downed powerline in one of the northern suburbs of your city, and an entire neighborhood is without power. You need to quickly dispatch one of your line repairers to the site, which is almost an hour away. To save time and get the power back up quickly, you want to know which line repairers are already in the area and send them the relevant information about the job.
That’s where Google Maps Coordinate comes in, a new tool designed to improve communication between businesses and their employees in the field. As the number of mobile employees continues to grow, so does the need for a location sharing solution that works in real-time. Research firm IDC estimates that there will be over 1.3 billion mobile workers by 2015 (37.2% of the total workforce) 1. Google Maps Coordinate combines the power of Google’s mapping technologies with modern smartphones to help organizations assign jobs and deploy staff more efficiently.
When a business signs up for Google Maps Coordinate, they get access to the Google Maps Coordinate web and mobile apps.
Employees in the field download the mobile app to their phone and then can:
1 IDC, Worldwide Mobile Worker Population 2011-2015 Forecast, Doc #232073, December 2011